Adoption Administrator
Goal
The Adoption Administrative Assistant (AA) supports Toronto Cat Rescue’s adoption counsellors by monitoring our adoption inbox, tracking inquiries, and forwarding emails and voice messages from potential adopters to the appropriate counsellor.
We are looking to add to our team of administrative superstars who help connect adopters with adoption counselors. Adoption administrators are assigned a specific weekly six-hour shift that they perform remotely. AAs are usually the first point of contact for adopters and are the first step in getting our cats from foster homes to forever homes. We currently have two shifts available:
Wednesdays 9:00 am – 3:00 pm
Wednesdays 3:00 pm – 9:00 pm
Role Duties
Monitoring voicemail and email messages throughout the assigned shift
Logging inquiries into our online database
Identifying the correct adoption counselor for each inquiry and forwarding incoming messages to them
Gathering more information from potential adopters via phone or email if required
The ideal volunteer will have the following skill sets and experience:
Highly organized with a strong attention to detail and accuracy
Solid computer skills, specifically relating to email, data entry and searching spreadsheets (no financial spreadsheet knowledge required). Toronto Cat Rescue uses the Google platform, so previous knowledge of Google apps is an asset, but not a requirement
Ability to work independently with little supervision
Ability to troubleshoot occasional problems quickly and professionally
Accountable and able to meet strict deadlines
Reliable and able to commit to a weekly 6 hr shift for a minimum of 6 months (backup AA’s are available for occasional absences like vacations or illnesses)
Please note that this role cannot be performed on a smart phone. It requires access to a computer with internet access and a keyboard for data entry, as well as access to a telephone for picking up voice mail messages.
Please click here if you would like to join our adoption administration team.