Adoption Administrator
Goal
The Adoption Assistant (AA) supports Toronto Cat Rescue’s adoption counsellors by monitoring our adoption inbox, tracking inquiries, and forwarding emails and voice messages from potential adopters to the appropriate counsellor. AAs are usually the first point of contact for adopters and are the first step in getting our cats from foster homes to forever homes.
We are looking to add to our team of administrative superstars. Each Adoption Administrator is assigned a specific weekly six-hour shift that they perform remotely by themselves. We currently have three shifts available:
Tuesdays 9:00 am — 3:00 pm
Wednesdays 9:00 am — 3:00 pm
Fridays 9:00 am — 3:00 pm
Role Duties
Monitoring voicemail and email messages throughout the assigned shift
Logging inquiries into our online database
Identifying the correct adoption counselor for each inquiry and forwarding incoming messages to them
Gathering more information from potential adopters via phone or email if required
Skills and Experience
The ideal volunteer will have the following skill sets and experience:
Highly organized with a strong attention to detail and accuracy
100% reliable and able to commit to a weekly 6 hr shift: only one AA works each shift
Solid computer skills, specifically relating to email, data entry and searching spreadsheets (no financial spreadsheet knowledge required). Toronto Cat Rescue uses the Google platform, so previous knowledge of Google apps is an asset, but not a requirement
Ability to work remotely, and independently with little supervision
Ability to troubleshoot occasional problems quickly and professionally
Able to commit to the assigned schedule for a minimum of 6 months
Please note that this role cannot be performed on a smart phone. It requires access to a computer with internet access and a keyboard for data entry, as well as access to a telephone for picking up voice mail messages.
Please click here if you would like to join our adoption administration team.